If you change
your mind.

You have 14 days to return a piece without explaining why. This page tells you how, what it costs and when you get your money back.

1 - The deadline

The right of withdrawal lasts 14 consecutive days from the day you, or someone you nominate, physically receives the piece, under Decree-Law 24/2014 of 14 July.

For a pre-order, you can exercise this right from the moment you order. You do not have to wait for delivery to cancel.

2 - How to return

1. Write to hello@godn.pt with your order number, or use the form at the end of this page. An unambiguous statement that you are withdrawing is enough.
2. We reply within 2 working days with instructions and the return address.
3. You send the piece back within 14 days of your communication.

You do not need our permission or our reply to exercise the right - the communication is enough. The instructions are there to make the process run smoothly.

3 - Condition

The piece must come back in resaleable condition: no signs of use beyond what is needed to try it on - as you would in a shop - with original labels and the NFC tag intact.

Trying it on is your right. If a piece comes back with diminished value from handling that went beyond that, we may deduct that amount from the refund, and we always explain why.

4 - Who pays return shipping

We do. Return shipping for Drop 001 is on GØDN, within mainland Portugal. Write to us, we send the instructions, you pay nothing.

For Drop 001, delivery is included in the price within mainland Portugal, so there is no outbound shipping to refund. For the Autonomous Regions and outside Portugal, shipping is charged separately at purchase and is refunded in full on withdrawal, at the standard delivery rate.

5 - When you get your money

We refund within 14 days of receiving your communication. We may wait until we have the piece back, or until you send proof of dispatch - whichever comes first.

Refunds go back via the same payment method you used, at no cost to you.

6 - Size exchanges

An exchange is handled as a return followed by a new order. Write to us and we'll work it through with you.

Important note on Drop 001: because this is a limited series made in a single batch, an exchange depends on stock being available in the size you want. If there is none, we refund you.

7 - If the piece is faulty

That is not a return, it is a guarantee matter - and the window is far longer. You have a 3-year legal guarantee of conformity from delivery, under Decree-Law 84/2021 of 18 October.

Write to hello@godn.pt with photographs. In these cases we always cover shipping, and you are entitled to repair, replacement, a price reduction or termination of the contract.

8 - What cannot be returned

• Pieces personalised or made to your specifications.
• Pieces returned after the 14-day window.
• Pieces showing signs of use, washing or alteration.

The serial number and digital passport do not prevent a return: numbering is reassigned internally.

9 - Model withdrawal form

You are not required to use this form - any clear statement works. It is here for convenience and because the law requires it.

10 - Complaints

Electronic Complaints Book: www.livroreclamacoes.pt. Alternative dispute resolution bodies are listed in the Pre-Order Terms.